Terms & Conditions

Article 1 – Company information

PUIG UK Limited is a limited company incorporated and registered in England and Wales whose registered office at Grainhouse, 6 Dryden Street, London, WC2E 9NH, which is registered at Companies House under number 01087743, with a company capital of £2,001,000.00 and VAT nº: 216935553.

For further information, please contact the aforementioned companies (hereinafter, jointly referred as to “the “Company”) you can submit a request here

Article 2 - Scope of application of the Terms and Conditions of Sale

These are the general terms and conditions (hereafter the “Terms and Conditions of Sale”) which apply to use of the Company’s website, and to any sales by the Company and purchases by end consumers in the United Kingdom  (the “UK”), (for domestic and private, personal use only) of products carrying the Company's trademarks (hereafter the “Products”) offered for sale on the website www.kamaayurveda.com  (hereinafter the "Website").

Please note that Company carries out delivery and return of its Products only in the UK, excluding the following regions and territories: Anguilla, Ascension Island, Bermuda, British Indian Ocean Territory, British Virgin Islands, Cayman Islands, Falkland Islands, Gibraltar, Man, Montserrat, Pitcairn Islands, Saint Helena, South Georgia & Sandwich, Tristan da Cunha, Turks and Caicos Islands, Wright.

If you do not reside in the UK (regions where delivery is available only, please see above the list of excluded regions), you will be responsible for organising the collection or shipment of your Product(s) in or from any of the territories where the Company offers the delivery of its Products in the UK. 

All sales of Products carried out through the intermediary of the Website are subject to these Terms and Conditions of Sale, which the customer expressly accepts when placing any order(s).

These Terms and Conditions of Sale may be modified or updated by the Company at any time; provided that the Terms and Conditions of Sale applicable to an order placed by a customer are those in force on the day on which the order is placed.

Article 3 – Information concerning the Products

While taking care to ensure the maximum degree of accuracy regarding the information displayed with the products offered for sale on the Website, the Company accepts no liability for any non-substantial errors that may occur.

Furthermore, although every effort is made to ensure that photographs and other reproductions of the Products displayed on the Website are as accurate as possible, the Company accepts no liability for any non-essential errors or omissions.

Products are offered subject to availability. If an ordered product is not available, the Company will inform the customer of this by any appropriate means (telephone or e-mail) as soon as possible.

 Article 4 – Ordering Products on the Website

4.1 General

The Products offered on this Website are intended for final consumers established in the United Kingdom (for domestic and private, personal use only), excluding the regions set forth in Article 2.

In order to place an order on the Website, the customer must have reached the age of majority, enjoy legal capacity and hold a debit or credit card or any other payment instrument accepted on the Website (as indicated at the time of validating the order).

The customer undertakes to ensure that all the information communicated to the Company via the Website in the context of his/her order is compliant with these Terms and Conditions of Sale, accurate and up to date. Failing this, the Company reserves the right to cancel the order and the corresponding payment.

The Company will not be responsible for any consequences resulting from inaccurate information provided by the customer.

It is expressly agreed between the Company and the customer that the Company may retain any customer e-mails or other information provided by Customer.  

The Products are offered for sale on the Website to end consumers for their personal use only.  The resale or other commercial purposes of the Products is prohibited.

The Company will also be entitled to refuse any order: (i) placed by a customer with whom there is an outstanding dispute relating to the payment of any previous order; or (ii) that is not compliant with these Terms and Conditions of Sale.

4.2 Steps to place an order

- Step 1: Selection of the Products

On the Website, the customer selects the Product(s), the required quantity and, as the case may be, the relevant size or format, and adds the selected Products to its shopping cart by clicking on the “ADD TO CART” button.

- Step 2: Verification of the selected Products

The customer may freely modify his/her online “SHOPPING CART” containing the Products selected, remove a Product initially selected, modify the quantities ordered or alternatively add a Product to his/her online “SHOPPING CART”. The price of the Products selected will be automatically displayed in the “SHOPPING CART”.

At this stage, the customer could be able to add a selection of free samples. The business is not bound to offer free samples to the customer, and should the selected sample be out of stock, the business should not be penalised for not including it in the order.

At this stage, the customer may also add a promotional code e.g., WELCOME10, which will apply a promotion. Promotions might be a discount, a gift with purchase (GWP), or other perk. The customer must abide by the terms and conditions of the offer (e.g., first order only, non-stackable, minimum order quantity, etc). If the promotion’s conditions are not met (e.g., an item is removed from the basket bringing order total below minimum required), the promotional code will automatically be removed/invalidated.

Step 3: Order validation

Once the customer has made his/her selection and wishes to validate the contents of his/her “SHOPPING CART” he/she must click the “GO TO CHECKOUT” button and then, identify himself/herself as follows:

• If he/she has an account on the Website: by entering his/her login and password;

• If he/she has an account with Amazon: by entering his/her Amazon login and password;

• If he/she has an account with Facebook: by entering his/her Facebook login and password;

• If he/she has an account Google: by entering his/her Google login and password;

• If he/she does not have an account on the Website: by his/her name, address to which the order will be invoiced to him/her, telephone number.

The customer must validate:

• the delivery address, which must be in the UK (regions where delivery is available only, please see above the list of excluded regions)

• the shipping method opted for.

• the chosen payment method.

At this stage, the customer can add a promotional code e.g., WELCOME10, which will apply a promotion. Promotions might be a discount, a gift with purchase (GWP), or other perk.

The customer must abide by the terms and conditions of the offer (e.g., first order only, non-stackable, minimum order quantity, etc). If the promotion’s conditions are not met (e.g., an item is removed from the basket bringing order total below minimum required), the promotional code will automatically be removed/invalidated.

Once all this information has been duly fulfilled and validated, the price of the Products, and, as the case may be the extra shipping costs and sales tax as applicable, will be automatically displayed on the Website and the customer must click on the “PLACE ORDER” button.

After communicating the required payment information, the customer can review the order. If a customer wants to change any of the information they have a chance to go back and edit the delivery address, shipping method or chosen payment method. If the information is correct, the customer can then click on the "PLACE ORDER" button in order to process payment.

Once payment has successfully been processed the customer will then see his/her order number displayed.

Step 4: acknowledgement of receipt of the order

The Company will acknowledge having received the order by means of an e-mail sent to the email address communicated by the customer. This confirmation e-mail will contain the ordering and customer information and/or, where relevant, any difficulties concerning the order (availability of the Products, delivery timeframes or payment difficulty).

The order is final once a confirmation e-mail without reservations has been sent to the customer.

Step 5: dispatching of the Product(s)

At the time of dispatching the Products to the delivery address chosen by the customer the Company will generate an email informing customer of said dispatch.

Article 5 – Price of the Products

The prices displayed on the Website are given in GBP (£). Once customer has entered their delivery address, the final price, including any applicable sales tax, will be displayed.

The amount of the delivery or extra transport costs, if any, will be automatically displayed on the Website at the time of the validation of the order.

The prices of the Products are those in effect on the date of placing the order.

Article 6 – Payment

The customer's purchases must be paid credit or debit card. The following payment cards are accepted by the Company: Visa, Mastercard, PayPal, Apple Pay, and Klarna or any other payment method indicated on the Website, at the moment of the transaction.

By completing a transaction on the Website, customer is providing consent for their card to be charged.  The customer's payment card will then be debited after verification of its identification and banking information. If, for any reason whatsoever, the payment is declined, the order will not be registered by the Company and/or will be cancelled.

The Company reserves the ownership of the Products until the full price of the Products has been paid to the Company, i.e. once the payment by customer has been successfully made.

Article 7 –Delivery

Products will be delivered to the delivery address indicated by the customer at the time of order using the delivery method specified. The Company bears no responsibility for any missing/erroneous delivery information provided by Customer.

The Products ordered will be dispatched by the Company by a postal carrier or parcel delivery service of its selection for delivery on the date or within the timeframe indicated on the Website and in the confirmation e-mail. The Company accepts no liability for shipping delays, whether or not in the Company’s control. In the event delivery within the estimated time frame is not possible, the Company will inform customer of such delay and will propose another delivery date or provide alternative options.

Title to the Products shall be transferred to the customer upon delivery.  

Article 8 – Right of Withdrawal

The customer may elect to return any items ordered on the Website within the following periods: 30 calendar days from the receipt of the Products by customer, or in case of multiple Products purchased in one order, 30 calendar days from the receipt of the last of the Products.

Procedure for returning Products:

Products cannot be returned in-store. Products can only be returned using one of the following methods:

• by following the steps of the return procedure required by the Company, as described on the Consumer Services Help Centre and/or in the return information notice that came with the order,

• by mail or courier, at his/her own expense. Customer is advised to keep any proof of having returned Products, which presupposes that the Products will be returned by the customer by recorded delivery or any other means that allows proof of a specific date of return.

The return of the Products must be made by the customer:

• within thirty (30) calendar days customer notifying the Company of customer’s decision to return the Products;

• in their original packaging, in perfect condition, unused, and accompanied by all the accessories and documents provided with them at the time of delivery (notice, warranty, certificate of authenticity, etc.) and the delivery slip enclosed with the Products delivered.

Reimbursement of the price invoiced, less any applicable delivery charges and restocking fees, for Products returned will be made by crediting the credit or debit card used to make the purchase within (30) days as from the receipt by the Company of the returned Product.

The Company will not accept any personalised, revised or altered Products, or any Products that are in a damaged, used, incomplete or soiled condition for exchange or return.

Where permitted under applicable law, all items marked as "final sale" on the Website are ineligible for return, refund or exchange.

Article 9 – Non-conforming orders

If customer believes that the Products delivered are either defective, or are not the correct Products ordered, customer must take the following steps:

• Inform the Company as soon as possible, but in no event later than 30 days, by contacting the Consumer Services team via the support section of our website https://support.kamaayurveda.com/hc/en-gb, include a brief explanation for the reason of return.

• Follow the steps of the return procedure required by the Company, as described via the support section of our website https://support.kamaayurveda.com/hc/en-gb and/or in the return information that came with the order, in the context of which all the costs of returning the Product(s) will be borne by the Company;

• The returned Product(s) must be in their original packaging, in perfect condition, unused, and accompanied by all the accessories and documents provided with them (notice, warranty, certificate of authenticity, etc.) and a copy of the delivery slip enclosed with the delivered Product(s); If your return does not comply with the above conditions, we will not be able to reimburse you for the cost of the product. In such circumstances, you can request via our Consumer Services team for the Products to be returned to you within 28 days of our notification, at your own expense. The Consumer Service team will provide instructions on how to make this payment.

Article 10 – Intellectual property rights

The Company’s products and trademarks whether figurative or not, and, in general, any other trademarks, illustrations, images, designs, models and logos displayed on the Website, are and will remain the exclusive property of the Company. Any contents published on the Website are protected by copyrights.

Nothing herein shall be construed as granting customer any right, title or interest in the trademarks, copyrights, products, distinctive signs of the Company, and any intellectual property rights attached to thereto.

The customer undertakes not to download, disseminate, reproduce or modify the Website, either in whole or in part, in any form whatsoever.

The customer undertakes, more generally, to read and comply with the Terms and Conditions of Use of the Website, accessible by clicking on following link.

Article 11 – Personal Data

The Company collects the following personal data: customer's name, e-mail address, telephone number, the address of the customer's usual place of residence, the delivery address, and payment card information.

The personal data collected is limited to such data strictly necessary to register the customer on the Website and/or process customer order(s). Customer's personal data may be communicated to third parties contracted with the Company to provide services necessary to register customer on the Website and process any order(s).

Personal data collected by the Company is governed by the Company’s Privacy Policy.

Article 12 – Limitation of Liability

The Company will not be liable for damage resulting from customer’s purchase of the Products unless such damage is directly attributable to the Company’s negligence or wilful misconduct.

The Products are sold to end-consumers for personal use only. The Company expressly prohibits purchase for business or re-sale purposes. the Company will not be responsible for any loss of profits or business in relation with any resale activity carried out by customer.

 The Company will not be responsible for any indirect damages resulting from the use of the Products by customer or any third party. The loss or impossibility to use Products due to events beyond the Company’s control will not give rise to any claim for reimbursement or indemnification by the Company.

TO THE EXTENT PERMITTED BY LAW, IN NO EVENT SHALL OUR COMPANY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL OR EXEMPLARY DAMAGES. IN NO EVENT SHALL THE COMPANY’S LIABILITY EXCEED THE TOTAL AMOUNT PAID TO THE COMPANY BY YOU.

The Website, content provided through the Website, and all technology, software, materials, data, or images provided or used by or on our behalf or Company's licensors in connection with the Website are provided “as is” and on an “as available” basis. Except as expressly set forth herein, Company makes no other representation or warranty of any kind, whether express, implied, statutory, or otherwise with respect to the offerings on the Website. Except to the extent prohibited by applicable law, Company disclaims all implied warranties, including any implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, non-infringement, and quiet enjoyment, and any warranties arising out of any course of dealing, performance, or trade usage. Company will not be held responsible for (i) any errors, inaccuracies, or service interruptions, including power outages or system failures; or (ii) any unauthorised access to, use of, or alteration of, or deletion, destruction, damage, or loss of, any data, images, text, or other information or content. Company may discontinue any aspect of the Website, or may change the nature, features, functions, scope, or operation of the Website at any time.

Article 13 - Miscellaneous

The Company shall not be liable to any customer for any delay or failure to perform any obligation hereunder if the delay or failure is due to events that are beyond the Company's control including, but not limited to, strike, blockade, war, act of terrorism, riot, pandemic, imposition of trade restrictions, natural disaster or refusal of a license by a government agency.

The Company will inform the customer of any such event by providing notice no later than at the latest thirty days of its occurrence. If the corresponding suspension of the Company's performance of its obligations continues for more than thirty (30) days, the customer or Company, by providing notice to the other, may cancel any order(s) affected by such a delay. In the case of such cancellation, the customer will be reimbursed by the Company as soon as possible by crediting the debit/credit card used for the relevant purchase.

Should any of the provisions of these Terms and Conditions of Sale come to be declared wholly or partially null and void, the other provisions and all the other rights and obligations resulting therefrom will remain unchanged and will continue to be applicable.

Article 14 – Competent jurisdiction - Applicable law

The Terms and Conditions of Sale are submitted to English Law. In case of any dispute between the Company and the customer, where the dispute is not resolved amicably, such dispute shall be submitted to the competent courts of England and Wales.

The customer has also the possibility to bring the matter before an independent dispute resolution body. If you are based in the EU, Norway, Iceland, or Liechtenstein, you may file a complaint on the following website, in order to seek online dispute resolution: ec.europa.eu/consumers/odr. If you are based in the UK, you may contact the UK’s International Consumer Centre (UKICC) for help and advice: https://www.ukecc.net/.

RATINGS AND REVIEWS TERMS AND CONDITIONS

These Terms and Conditions regulate the use of the Ratings and Reviews services (hereinafter, the “Services”) offered by ANTONIO PUIG S.A. (hereinafter, “Puig”), with registered office at [Plaça Europa, 46-48, 08902 Hospitalet de Llobregat (Barcelona), holder of Tax Identification Number A08158289, on its website: www.kamaayurveda.com/uk/en_GB (hereinafter, the "Site").

I.- General conditions

By posting a rating and/or a review on the Site, you represent and warrant that:

• you comply with the Terms and Conditions of the Use and these Ratings and Reviews Terms and Conditions;
• you have the ownership and authorship in the rating and/or review, that you are not impersonating another person, and that you are not using a false email address or stating inaccurate or misleading information as to the origin of such rating and review;
• the rating and/or review is an original work and does not infringe the intellectual property rights of third parties, nor has it been obtained in a criminal or improper way;
• you have purchased the product that is rated and reviewed on the site or the product has been gifted and this is clearly stated in the review;
• all content you post is accurate;
• you are not an employee of any Puig Group company;
• you are of legal age; and
• you accept that Puig accompanies your publication with the name and surname that you have provided during the registration process on the Site.

In addition, you agree and warrant that you will not submit any content:

• that contains information -including price- about Puig's competitors or their respective products -namely, other manufacturers, distributors and/or retailers of health and beauty products-;
• for which you obtain any remunerated or monetary benefit from any third party or that could be interpreted as advertising or incitement to purchase -which will include any content that draws business from Puig-;
• that includes any information that refers to other websites, URL addresses, email addresses, contact details or telephone numbers;
• that infringes the rights of third parties of any kind, such as: intellectual property, industrial property, image, honor or privacy, trade secrets, etc.;
• that could be considered defamatory or discriminatory, that promotes hate, that contains racial, religious or gender bias, that is offensive or contains threats or that could be considered as harassment of any person or company;
• that contains any information or instructions on how to create computer viruses or other computer programs or files that are potentially disruptive or harmful and that may affect the information security of the Site; and
• that is not related to the purpose of rating and reviewing the products of the Site.

In any case, Puig reserves the right to restrict or suspend the access of any user who fails to comply with these Terms and Conditions and to reject the publication, modification, edition or deletion of any comment that Puig deems, at its sole discretion, as an infringement. of these Terms and Conditions. Additionally, Puig reserves the right not to publish:

• duplicate content;
• blank rating and/ or reviews;
• reviews in a language other than English; and
• any unintelligible content. By way of example, they could be considered such as content that includes random characters and meaningless strings of words.

Puig cannot guarantee that any content you have submitted can be edited or removed. Prior to publication, any written opinions or comments will be reviewed to ensure that they comply with these Terms and Conditions.

By posting your comment, you expressly agree to compensate, where appropriate, and to hold Puig -and its agents, subsidiaries and service providers- harmless from any possible sanction, demand and claim for damages -consequential damages and lost profits-, from of any type and nature, as well as the fees of lawyers and solicitors, that may arise from a possible breach of the previous guarantees and especially from a violation by you of any applicable regulations or injury to the rights of third parties.

II.- Data Protection

Data controller: ANTONIO PUIG, SA

Purposes: publish your rating and review; as well as contact you about it

Legitimation: your consent.

Conservation period: period of three (3) years from your last contact

Rights: Access, rectification, deletion, opposition, limitation of treatment and portability, as well as filing a claim with the Control Authority.

Additional information: please review our Privacy Policy

III.- Intellectual and industrial property

In connection with any ratings and/ or reviews that you post, you grant Puig a royalty-free, irrevocable, non-exclusive, worldwide license for the period of legal protection of intellectual property rights defined by applicable law (including any subsequent rules of supplementary or modifying nature) to use, copy, modify, adapt, edit, distribute, translate and create works derived from it, and/or incorporate the content in question into any format, support or technology.

By way of example, you acknowledge that Puig may translate and publish your rating and review on its social network pages, in any foreign version of its website, television, press and/or any other advertising medium. The publication may include the name or nickname that you have provided when submitting your rating and review.

IV.- Contact

You can contact Puig at any time by writing to the following email address [email protected] or by calling the following telephone number: +44 808 196 7601, if you have any doubt or question regarding these Terms and Conditions, or if you wish to receive more information about how we treat your Personal Data.

TREATMENTS TERMS AND CONDITIONS

1. Our treatments are strictly available to individuals aged 18 years and over. By booking and/or receiving a treatment through our website or in-person, you confirm that you are 18 years of age or older.

2. We do not onboard or store data for individuals under 18 without verified parental or guardian consent. This includes, but is not limited to, collecting information relating to existing skin conditions or adding individuals to our CRM system for follow-up communications.

3. By proceeding with any treatment or service, you acknowledge and agree to these terms. We reserve the right to decline treatment if age eligibility cannot be confirmed.

Amendments and updates to these Terms and Conditions

We can modify or simply update all or part of these Terms and Conditions, including when changes are made to the legal or regulatory provisions that govern data protection and protect your rights as a consumer. Amendments and updates to these Terms and Conditions will be binding as soon as they are posted on the Site. Therefore, you will be required to regularly access this section to check for the most recent and updated publication of the Terms and Conditions.

These Terms and Conditions have been updated as of February 2026.

© ANTONIO PUIG SA, 2025. All rights reserved.